**Refund Policy**

At AltaHaluf TMSC, we value your satisfaction with our courses and services. This Refund Policy outlines the terms and conditions for requesting refunds for courses purchased through our online education platform ("Platform").

**1. Eligibility for Refunds**

a. **Course Refunds:** You may request a refund for a course under the following circumstances:

   - Within the first 5 days from the date of purchase, you are eligible for a full refund if you have not accessed any course content. After [X] days or upon accessing course content, refunds are not available.

   - If you have technical issues or problems with the course that prevent you from completing it successfully, you may be eligible for a refund, subject to our investigation and assessment of the issue.

b. **Subscription Refunds:** If you have purchased a subscription plan (e.g., monthly or annual subscription), you may request a refund within the first [X] days from the date of purchase. After 5 days, refunds for subscription plans are not available.

**2. Refund Request Procedure**

To request a refund, you must:

a. Contact our customer support team at [Customer Support Email Address] within the applicable refund period mentioned in Section 1.

b. Provide your name, email address, course or subscription details, and a brief explanation of the reason for your refund request.

c. Allow us 10 business days to review and process your refund request. We may require additional information or clarification from you during this process.

**3. Refund Methods**

a. **Credit Card and PayPal Payments:** If you made your purchase using a credit card or PayPal, your refund will be processed back to the original payment method within10 business days after approval.

b. **Other Payment Methods:** If you made your purchase using another payment method, we will work with you to process the refund through an alternative method.

**4. Non-Refundable Items**

a. **Course Certificates:** Course certificate fees are non-refundable.

b. **Partial Course Access:** If you have accessed and completed a significant portion of a course, you are not eligible for a refund.

**5. Exceptions**

a. In cases of suspected fraudulent activity, we reserve the right to withhold refunds and take appropriate legal action.

b. We may offer refunds or credits at our sole discretion, in exceptional circumstances not covered by this policy.

**6. Contact Information**

If you have any questions or concerns regarding this Refund Policy or wish to initiate a refund request, please contact our customer support team at [email protected] .

**7. Changes to the Refund Policy**

We may update this Refund Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any changes will be posted on our Platform, and your continued use of the Platform after the changes are posted constitutes your acceptance of the updated Refund Policy.

By using our Platform and purchasing our courses, you acknowledge that you have read, understood, and agreed to this Refund Policy.